Austrade Annual Client Service Improvement Study, Financial Year 2000/2001
F. Respondent Load
On average, how long will a respondent be expected to spend in completing each questionnaire? How has this estimate been derived? Will the time taken by respondents to complete the survey be recorded? (F1)
What steps have been taken to reduce the burden on small businesses, eg use of a reduced questionnaire? (F2)
Interviewers will have the name of the person in the business that dealt with Austrade. This will avoid interrupting other members of the business who may not know about the dealings their company has had with Austrade.
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What commitments have been made to preserve the confidentiality of respondents? How will these be implemented? (F3)
Section 94 of the Austrade Act states that, in general, information acquired by Austrade employees in the course of their employment must be kept secret.
Sub-section 94(4) specifically only authorises Austrade to release:
the names of claimants and grants paid for all claimants Australia wide for the requested financial year;
any information of an (aggregate) statistical nature related to grants under the EMDG Act.
Therefore, to obtain basic client service data for analysis of our national operations, it is imperative to ask the demographic questions (employment size etc) in section 1 of the survey. Austrade cannot pass that information to Newspoll Austrade cannot pass onto a third party details other than basic contact information.
It is also worth noting that to ensure the confidence of claimants interviewed, any suspicion by interviewees of greater access by the survey company to confidential data, and suspicion of Austrade being able to link responses to survey with our database via a third party, would surely severely compromise the integrity of the survey.
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