ACA Consumer Satisfaction Survey: USO Component, Financial Year 2000/2001
Contents
D. Data Outputs
D1 Data outputs
What are the principal outputs or data items to be produced? (D1)
Note. Refers to the main data items to be produced by the survey (eg turnover of business, satisfaction with a government program the business is participating in), how they will be cross-classified (eg by geography, industry, size, sector of business, etc) -- this could be in the form of a list of tables.
The principal outputs to be produced are:
- General satisfaction with the telecommunication industry.
- Identify service providers used for local, long distance and international calls.
- Satisfaction on billing process for local, long distance and international calls.
- Opinion of price levels for various services.
- Satisfaction on various types of customer service.
- Satisfaction on the efficiency, quality of the fault repairs.
- Satisfaction on new service connection/service re-connection.
- Types of mobile phone used, service provider, bill payment, quality of mobile service.
- Purposes of using Internet, bill payment, satisfaction on internet service.
- Identity of Pay TV provide and satisfaction on pay TV service, and
- Satisfaction and experience of making calls from public phone.
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D2 Use of standards
What consideration has been given to the use of standards? Please specify. (D2)
Note. Should include standard data items (such as employment, housing, etc) and standard classifications (such as industry, geography, commodity, etc.). Should not include market research processing standards (see I2).
The ABS definition of small business is used for this survey: manufacturers with less than 100 employees and other industries with less than 20 employees.
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D3 Data consistency
What consideration has been given to making data item definitions consistent between repeats of this survey or across other surveys? (D3)
The majority of the items on this survey are consistent with those included within the general Consumer Satisfaction Survey 2000-01, with a few additional items also being consistent with the ACA's proposed Consumer Awareness Survey 2000-01. The results of these surveys will provide a control for the data obtained from the USO survey.
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