ABR Quality Assurance Survey, Quarter Ending February 2002 -->
B. User Requirements, Survey Objectives, and Budget
B1 Purpose of survey
Why do you need to conduct a survey? (B1)
Note. Refers to the underlying information requirements that the survey is intended to address. For example, what problems the agency is trying to solve? What decisions need to be made? What specific policies or actions are being determined or assessed? Should detail who requires the information. Survey objectives should be included in "B2" below.
The RD Quality Assurance Team are conducting this survey to satisfy the requirements of the BRS Quality Management Operational Plan 2002-2003, specifically, to satisfy Objective 1.2 of the Plan which states that we will "Put in place a data quality review process to measure the quality of the data in the ABR and Client Register by segment".
The Quality Management Operational Plan is a statement of what Business Registration Services (now Registry Division) plans to achieve over the 2002-2003 period.
The results of this survey will also be used by the RD board in their planning activities and in establishing the ABR’s credibility with external stakeholders.
This survey is designed to measure the quality of the data on the ABR as a whole. The results of the second survey are included in the Survey Analysis Report which I have attached as part of the Post Survey Information template. Some analysis of the survey data was done by segmentation.
As our workload and interactions with entities on the ABR is seasonal, it is important that we obtain a measure of the quality of the data on the ABR at various intervals throughout the year.
We are also interested in ensuring the quality of the data is continually improving and not remaining static or declining.
Events such as the return of Business Activity Statements and tax returns at particular points during the year introduce an element of seasonality to data held on the ABR. Recent changes that allow many clients who have an ABN to now lodge annual activity statements, instead of quarterly, mean that their data may only be updated annually, which is a factor in seasonal influences.
The aim of the survey is to measure the level of currency and accuracy of data fields within the ABR, as identified by the client. To effectively deliver our operational plans it is imperative that we have an accurate and timely measure of our data quality, specifically the accuracy, completeness, authenticity, validity eligibility and currency of the information held on the ABR.
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How will the survey outputs meet the needs specified in B1? (B2)
Note. Should include a brief overview of the main topics the survey will cover. If applicable, provides details of any constraints including: fixed costs, fixed sample size, fixed accuracy (eg target RSEs, Confidence Intervals), etc.
The survey is designed to confirm information that appears on the Australian Business Register that has already been provided by ABN registrants. They will not be required to provide any additional information.
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The survey will assess accuracy levels of Contact details such as entity name and address as well as Company Public Officer/Trustee details.
For this cycle of the survey, a sample size of 4,000 has been set, in order to measure the overall quality and currency of the data on the ABR. This will assist us in identifying which attributes require possible analysis and repair to be undertaken, in separate processes. It will also assist the Quality Management Division in assessing the risks associated with our clients using specific areas of data on the ABR.
What is the timetable for the survey? (B3)
Note. Should include: testing, the date questionnaires are printed or finalised, the date data collection commences, the date data collection finishes, and when results will be available. SCH approval for the survey is to be obtained before data collection commences.
The questionnaires will be printed in Mid February 2002. The survey is going to be despatched at the end of February 2002 and the survey forms are to be returned in mid March 2002. Results from the survey will be available in April 2002.
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