This seminar is aimed at people who are planning are are conducting satisfaction surveys for evaluating their services or programs to determine their users' perception of quality. The 'SOS' status of satisfaction survey development is significant because the trouble with Surveys of Satisfaction is that they need to be developed from scratch. They are so specific that researchers cannot obtain a satisfaction survey that has already been developed and conducted, and incorporate it into their own area.
This seminar will introduce steps to developing an effective satisfaction survey. A focus of the seminar will be on designing an effective satisfaction instrument.
Fiona Spencer - Statistical Clearing House, Australian Bureau of Statistics
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